Welcome to the PersonalEYES website. By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these Terms, please discontinue use of this Website. These Terms govern your use of this Website and, where applicable, the services, consultations, procedures and promotional offers provided by PersonalEYES.
1. Medical Information
The information contained on this Website is provided for general educational and informational purposes only. It is not intended to replace professional medical advice, diagnosis or treatment. Treatment recommendations should always be based on an individual consultation with a qualified ophthalmologist or eye care professional.
2. No Doctor–Patient Relationship
Accessing this Website or submitting an online enquiry does not establish a doctor–patient relationship with PersonalEYES or any of its practitioners. A doctor–patient relationship is established only following an appropriate consultation and acceptance of you as a patient.
3. Appointment Requests
Appointment requests made through this Website are requests only and are not confirmed until you receive confirmation from PersonalEYES. If you are experiencing sudden vision loss, severe eye pain, eye trauma or another medical emergency, please attend your nearest emergency department or contact emergency services immediately.
4. Refractive Surgery Packages
PersonalEYES offers refractive procedures including, but not limited to, LASIK, SMILE, ASLA (PRK) and enhancement procedures. The inclusions, benefits and pricing of surgical packages are those applicable at the time your procedure is booked and accepted. Surgical packages, pricing and inclusions may be amended or withdrawn by PersonalEYES at any time without notice for future patients. Patients remain entitled to the package inclusions applicable to the package purchased at the time of their procedure.
5. Enhancement Procedures
Where enhancement surgery is included within an eligible surgical package, the enhancement procedure must be performed within the validity period specified for that package. Enhancement procedures undertaken after the package validity period has expired will incur a fee equal to 75% of the prevailing standard surgical fee applicable at the time of treatment. Eligibility for enhancement surgery is subject to clinical assessment and the recommendation of the treating ophthalmologist.
6. Post-Operative Care
PersonalEYES will provide post-operative examinations included within your selected surgical package, provided these appointments are attended at a PersonalEYES clinic. Post-operative consultations undertaken outside a PersonalEYES clinic are not covered under your surgical package unless otherwise agreed in writing. After completion of your scheduled post-operative care, we strongly recommend ongoing routine eye examinations with your local optometrist or eye care provider. Routine eye examinations are generally recommended every one to two years, or more frequently if clinically indicated. These routine examinations are not included within your surgical package and may incur fees determined by your optometrist or may be claimable through Medicare where eligible.
Should you choose to attend PersonalEYES for routine eye examinations after your included post-operative period has concluded, standard consultation fees will apply.
7. Legacy Lifetime of Vision Program
The PersonalEYES Lifetime of Vision Program is no longer available to new patients. Patients previously enrolled in the program remain subject to the Terms and Conditions that applied at the time of enrolment. Unless otherwise stated within the original agreement, the Lifetime of Vision Program does not include:
- Ophthalmologist consultation fees unrelated to the original vision correction procedure.
- Temporary or permanent need for spectacles or contact lenses following treatment.
- Pre-operative or post-operative assessments performed outside PersonalEYES.
- Medications not prescribed as part of the standard post-operative treatment regimen.
- Travel, accommodation, meals, parking, time away from work or other incidental expenses.
For eligible legacy participants, ongoing post-operative examinations and optometrist reviews must be completed and appropriately documented in accordance with the original program requirements. The program may become void where required follow-up appointments are not attended, appropriate records are not maintained, prescribed medications are not taken as directed, or where the participant permanently resides outside Australia or another country in which PersonalEYES operates a clinic, unless otherwise agreed by PersonalEYES.
8. Clinical Suitability
All surgical procedures, including LASIK, SMILE, ASLA, cataract surgery and other refractive procedures, are subject to a comprehensive clinical assessment. Not all patients are suitable candidates for every procedure. Final treatment recommendations are made solely by your treating ophthalmologist following clinical examination.
9. Promotions and Special Offers
Promotional pricing and special offers are available only to eligible patients and are subject to clinical suitability. Unless otherwise stated:
- promotions cannot be combined with any other offer, discount or payment plan;
- offers apply only during the advertised promotional period;
- offers may be withdrawn or amended without notice; and
- PersonalEYES reserves the right to determine patient eligibility.
10. Fees and Pricing
Procedure fees displayed on this Website are provided as a guide only and may change without notice. Final pricing will depend on individual clinical requirements, the recommended procedure and the applicable package selected.
PersonalEYES reserves the right to amend this policy where appropriate.
11. Intellectual Property
All content contained on this Website, including text, graphics, logos, videos, photographs, educational resources and branding, is owned by or licensed to PersonalEYES and is protected by Australian copyright and intellectual property laws.
No content may be reproduced, distributed or commercially used without prior written consent.
12. Privacy
PersonalEYES is committed to protecting your privacy. Personal information collected through this Website is managed in accordance with our Privacy Policy and applicable Australian privacy legislation, including the Privacy Act 1988 (Cth).
13. Limitation of Liability
To the maximum extent permitted by law, PersonalEYES excludes liability for any loss or damage arising from the use of this Website, reliance on Website content, technical interruptions, viruses or unauthorised access. Nothing in these Terms excludes any rights or guarantees available under the Australian Consumer Law that cannot lawfully be excluded.
14. Website Availability
PersonalEYES aims to keep this Website available at all times but does not guarantee uninterrupted access. We may modify, suspend or discontinue any part of the Website without notice.
16. Changes to These Terms
PersonalEYES may update these Terms & Conditions from time to time. The most current version will always be published on this Website, and continued use of the Website constitutes acceptance of the updated Terms.